Complaint

Tell us about your complaint

Sometime, we might get it wrong, but we want to put it right.

If your experience didn’t meet expectation, or we did something different to what we said we would, please tell us about it.

Every complaint is taken seriously and we will handle them with the strictest of confidentiality. Your complaint will not have a negative impact on the way in which we support or accommodate you.

All complaints are investigated fully and we aim to respond within 14 working days, where possible. When we cannot meet this target, we will communicate with you to provide an updated timescale, provided the complaint is not made anonymously and we have up to date contact details..

To make a complaint, please complete the form below.

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Your details

To help us respond to your complaint and provide you with an outcome, please enter your contact details. If you make an anonymous complaint, we will not be able to give you any update or outcome about your complaint.

Name

First

Last

I wish to make an anonymous complaint

• Complain anonymously

Phone

Email

When is the best time to contact you to discuss your complaint?MorningMorningAfternoonEveningNo preference

Address *

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Next

Complaint details

Use this section of the form to tell us about your complaint. The more information you are able to share with us, the easier it will be for us to resolve your complaint.

What is your complaint about? *Plese select your complaint reasonProperty conditionTenancy managementTenant behaviourNeighboursManinplace staffSomething else

Staff name (if known

Complaint about staff

Property condition: Property name

Property condition: complaint details

Tenancy management

Tenancy management: complaint details

Tenant behaviour: Tenant name (if known)

Tenant behaviour: complaint details

Neighbours

Neighbours: complaint details

Something else

Something else: complaint details

Next

Is there anything else you would like to tell us about your complaint?Please select an optionYesNo

Additional information

Would you like to add a photo or document in support of your complaint?Please select an optionYesNo

If you wish to add any photographs or documents as part of your complaint, you can add them here.

Click or drag a file to this area to upload.

GDPR Agreement *

• I consent to having this website store my submitted information so they can respond to my complaint.

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